ABOUT GARY AND RIGHTCATCH

Our Mission Statement at RIGHT CATCH is not only to bring you the next level of product at the most competitive prices, but also deliver the best buying experience any customer could have. Customer satisfaction is our priority by none. RIGHT CATCH and the team have over 50 years combined fishing experience, from the early catches we all make like Flathead, Squid, Whiting and the like to the wrapping polemics lie Tune, Marlin and the toothy fella’s like Shark and more, if we have not caught it its not worth catching. Jump on our video tutorial or drop us a line at info@rightcatch.com.au for our helpful advice from tying knots to casting to bait presentation to trolling and lure set up and troll speed, what ever you need to know more about we can assist you. RIGHT CATCH is well versed with online shopping and we know how to deliver on all aspects. the product components have been sourced from all corners of the world to insure not only our quality is the best for each product and level of product is of the highest standard and have it at the most competitive prices the market can bring. RIGHT CATCH – BRINGING FISHING BACK TO THE PEOPLE.

In this particular case however if it is a refund you would like we will still happily accommodate your request but the refund you will receive will be less the postage cost from us to you displayed on invoice, or in the case where a shipping promotion was received such as free shipping or a dollar amount off shipping, the refund will be less what it would normally be to ship the item without promotion at the full charge displayed on our shipping page.
For all change of mind returns, you will need to pay for return postage to us (registered so that there is proof of delivery). What we ask of you: For change of mind returns, you will need to organise your own carriage back to our store. For small items under 105cm you can do this through Australia post. For bulky items such as fishing rods over 105cm, etc. You will need to contact a courier company. Some that can generally assist you nationally are www.interparcel.com.au, www.packsend.com.au or www.e-go.com.au. When returning your purchase please include a copy of your receipt not only for proof of purchase but so we can reference your order easily when it is returned. Please include a short cover letter describing why you are returning the item and the course of action that needs to take place such as letting us know what items you require instead or to request refund as per our policy. please also note our warranty in our terms and conditions.

We are located in Australia – If you are purchasing product to be delivered overseas we need to be upfront and honest with you – any warranty provided is for Australian consumers only and if you are overseas returning items to us it may actually not be so easy but contact us to discuss if you have any questions and we will do our best to assist you

components have been sourced from all corners of the world to insure not only our quality is the best for each product and level of product is of the highest standard and have it at the most competitive prices the market can bring. RIGHT CATCH – BRINGING FISHING BACK TO THE PEOPLE

WE OFFER EASY RETURNS!

Our Philosophy Right Catch we are here for you the customer and do our best to provide the best customer experience we can possibly deliver. As part of this, we understand that online shopping is a totally different experience to in-store purchasing and there may be times and situations where you many need to return a product from our online fishing store. At Right Catch we want to try and make the return process easy and simple for you and here so have written this easy returns policy to give you clear understanding on your options. This policy is of course is in addition to all other rights and remedies that are provided as part of Australian consumer law. This policy is our online policy and may differ to policies we have for goods purchased in person at our physical stores.

Our Returns Policy

Faulty and damaged goods on delivery:

Should you receive a product from us that is faulty or damaged that is not caused through your own fault, we will happily swap the item for you for an identical item or another of your choice should you wish. If there is any difference in price you can fix us up for the balance or if the difference in price is in your favour we can refund it or use the balance towards other items of your choice till funds are depleted.
Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind.
Any incorrect, missing or damaged items received must be reported to RIGHT CATCH within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
RIGHT CATCH owns the title of any extra goods shipped with your order that have been dispatched in error.
You may also elect for a full refund if the goods are faulty or damaged through no fault of your own.
Goods will need to be returned and we will happily pay for the postage for the item to be returned in cases that are not your fault. Simply contact us so we can discuss. We have been sent the wrong item by mistake?
It is very rare for us to muck up an order but in the off chance that we do send an apple instead of an orange so to speak, simply contact us and we will rectify the situation for you pronto. You will not be liable for any return postage costs. Change of Mind Returns:
In the case you have received your order and you change your mind as item is not fit for your purpose as long as you contact us within 1 business day of your order being signed for on delivery, the goods are un-used and in original packaging we will gladly accommodate your needs by exchanging for other items you require.